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Chatbot KPI Calculator

This runs the accelerator's KPI logic (ported from lib/session_metrics.py): resolution rate, escalation rate, CSAT (ignoring unrated sessions), and topic mix. Toggle outcomes below.

1. Sessions

Topic

Resolved

Escalated

CSAT (1-5, 0=none)

Messages

2. KPIs

–

Resolution %

–

Escalation %

–

Avg CSAT

–

Avg messages

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Included with Chatbot Analytics Accelerator

The complete Chatbot Analytics Accelerator package includes:

Databricks Asset Bundle
Session KPIs
Keyword topic classification
A dependency-free analytics library

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