Initial Incident Notification (to leadership)

Subject: [{{SEVERITY}}] Incident — {{SERVICE_NAME}} — {{SHORT_DESCRIPTION}}

INCIDENT SUMMARY
═══════════════════════════════════════════════════════════
Incident ID:     {{INCIDENT_ID}}
Severity:        {{SEVERITY}}
Status:          Investigating
Start time:      {{TIMESTAMP}}
Incident Cmdr:   {{COMMANDER}}
Comm channel:    {{SLACK_CHANNEL_OR_BRIDGE}}

IMPACT
───────────────────────────────────────────────────────────
Customer impact: {{CUSTOMER_IMPACT}}
Revenue impact:  {{REVENUE_IMPACT_ESTIMATE}} (estimated)
Affected users:  ~{{AFFECTED_USER_COUNT}} ({{PERCENTAGE}}% of active users)
Affected regions: {{REGIONS}}

CURRENT STATUS
───────────────────────────────────────────────────────────
What we know:    {{KNOWN_FACTS}}
What we're doing: {{CURRENT_ACTIONS}}
ETA to resolve:  {{ETA_OR_UNKNOWN}}

NEXT UPDATE
───────────────────────────────────────────────────────────
Next update at:  {{NEXT_UPDATE}}
Escalation:      Contact {{COMMANDER}} or join {{SLACK_CHANNEL}}
Included with On-Call Management Kit

Ready for the complete On-Call Management Kit?
