Support policy

What's supported

• Download issues. If you can't download your purchase, email us and we'll send a direct link.
• Product questions. Clarification about product contents, compatibility, or usage.
• Bug reports. If a template has an actual error, we'll fix it and issue an update.
• Update access. All purchases include lifetime updates. Email us to request re-download access.

What's not supported

• Custom development. We don't customize products for individual buyers.
• Consulting. We don't provide architecture consulting or implementation services.
• Training. We don't offer training or onboarding calls for individual product purchases.

Response times

We aim to respond to all support emails within 1-2 business days. For urgent issues, include [URGENT] in the subject line.

Updates and versioning

Products are versioned (v1.0.0, v1.1.0, etc.) and changelogs are available on the product preview page. When a product is updated, existing customers can re-download the latest version. We do not automatically notify of updates — check the product preview page for the latest version.

How to contact support

X / Twitter: @DatanestDigital

Please include: the product name, your order number (from Stripe receipt), and a description of the issue.